Customer Service

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At Sperle Scales, Inc., we take pride in our products and want you to be completely satisfied.  If you are not completely satisfied for any reason, please return the unopened and unused merchandise within 30 days for a full refund or exchange. These items will be inspected and a handling fee of up to 20% may be applied.  A refund less shipping and handling will be applied to the original form of payment, or an exchange item will be sent promptly if requested.

To return the merchandise, please call 800-257-6707 for an RMA number. The RMA number must be applied to the outside of the box, then ship to:

Sperle Scales Inc.
13321 Alondra Blvd. Suite F
Santa Fe Springs CA. 90670

Please indicate the reason for return and the action to be taken (exchange/refund).  For your protection please insure your package for its full value.  Unfortunately we cannot accept parcels sent freight collect or COD.  Refused shipments are subject to a 20% restocking fee, and original shipping and handling will not be refunded on refusals.

If your item arrives damaged, please keep all boxes and packing materials and immediately contact Customer Service at 800-257-6707 for further instructions.

All special orders are nonreturnable and nonrefundable.